Published 11/09/2018 at 4:43am UTC
Page viewed 37324 times
SecureVideo Clinical Chat is an encrypted, in-browser chat that SecureVideo account holders can use to communicate with their session participants, and/or with other account holders in the organization. Chat messages and files transferred through chat are encrypted in transit and at rest.
If you would like to disable (or re-enable) SecureVideo Clinical Chat on your account, please contact the Support team at [email protected] from the email address associated with your organization's Account Administrator.
Clinical Chat messages (or files sent through chat) are retained for 24 hours before they are automatically and permanently deleted. For file transfers, each user can upload up to 200MB at a time, and up to 1GB per day.
This support article illustrates how to manage the display for the chat app.
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1. Click on the "Chat" tab and then click on the "Increase Font Size" option. Repeat until the desired font size is reached.
1. Click on the "Chat" tab and then click on the "Decrease Font Size" option. Repeat until the desired font size is reached.
1. Click on the "Minimize Width" button (fast rewind symbol). This will shrink the chat group panel to 10px, so that only the first letter of each chat group name will be displayed.
1. While the chat group panel is minimized, click on the "Restore to Previous Width" button (fast forward symbol). This will restore the panel to its previous width setting, and the group name will be displayed.
1. Click on the "Increase Width" button (forward arrow symbol). This will incrementally increase the width of the chat group panel. Repeat until the desired width is reached.
1. Click on the "Reduce Width" button (forward arrow symbol). This will incrementally decrease the width of the chat group panel. Repeat until the desired width is reached.
This article was last reviewed by our Support team on November 8, 2018.
